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Water UK Customer Operations Forum & Workshop
The Customer Operations Forum will continue to bring together the water industry and its key customer and consumer stakeholders to share best practice and exchange knowledge on operational issues.
“As PR09 approaches, The Customer Operations Forum provides an opportunity for the industry to share thinking with stakeholders and regulators on customer operational issues.” Gary Dixon, Water Operations Director, United Utilities.
Membership will secure your place at this year’s first workshop, which will take place on Wednesday 30 April, 12 noon to 4.30pm. Sue Cox, Head of Service and Performance at Ofwat will be presenting on new consumer experience measures and Ofwat’s latest thinking on the OPA.
The Speaker programme for the forthcoming workshop includes:
Information quality – the missing link?
Dr Robert Thurlby, Principal Consultant, Serco Solutions
Improving the Consumer Experience
Sue Cox, Head of Service and Performance at Ofwat
Tailoring Strategies for Collection
Terry Franklin, Solution Director, FRA (UK) Vertex
For more details on how to join the forum complete the attached membership form and fax back to 020 7344 1893 or call Emma Iannaccone on 020 7344 1888.
